XM Knowledge Base
Vicky Katsabaris
Author Bio
Vicky is the Director of CX Solution Strategy at Qualtrics. She’s spent her 20+ year career in the IT/Telecommunications industry. Vicky is a proven senior executive with strong leadership, strategic planning, and change delivery skills with a passion for customer experience. Her specialties include strategic planning, marketing and brand management, partner alliances management, customer experience strategy and delivery, NPS implementation, major sponsorship activation, and culture.
Articles attributed to Vicky Katsabaris
How Uber is building a new age of intelligent CX
As organizations continue to adapt to the changing world around us, every single business and government has a momentous opportunity to take the customer and employee experiences they deliver to an en...
By Vicky Katsabaris
Iconic brands finding their competitive advantage with XM
Over the last decade businesses and governments have introduced tools and initiatives that have established customer experience (CX) capabilities within their organization, such as voice of the custom...
By Vicky Katsabaris